Marie Stopes Customer Care Coordinator Job in Nairobi Kenya (KES 41K - 50K)

Vacancy: Customer Care Coordinator
 

Reports To: Marketing Manager
 

Duty Station: Support Office, Nairobi
 

Salary: Kshs. 41,027 - 50,258
 

Purpose of the Role: The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counseling services, feedback and directing business through client bookings across all channels.

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Senior Bank Relationship Manager Job in Kenya

Our client, one of the leading banks in India wishes to recruit a Senior Relationship Manager for their Kenyan Office.
 

Job Ref MN 6015

Key Requirements for the Right Candidate

• Should have managed a sales team ¡n their career
• More than 5 Years experience in wealth management.
• Candidate must possess at least an MBA and qualifications in Finance / Accountancy / Banking, Marketing or equivalent
• Complete knowledge of Banking Products is required
• Should have serviced High Net Worth Clients
• Knowledge of Hindi is not a must but would be an advantage.

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Cellulant Senior Account Manager Job in Nairobi, Kenya

Vacancy: Senior Account Manager
 

Department: Payments.
 

Location: Nairobi, Kenya
 

Starting date: Immediate.
 

Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.
 

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers. 

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

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Front Office Executives Job in Kenya

Front Office Executives 

Our Client is a 5 Star establishment currently recruiting Front Office Executives

Typical duties are likely to include:

• welcoming guests as they arrive
• allocating rooms to guests
• giving guests their keys
• taking and passing on messages
• handling foreign exchange
• preparing guests' bills and taking payments
• helping guests with any special requests - such as storing valuables in the hotel safe or luggage area, ordering taxis

Front Office Executives need to be:

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Transport & Logistics Customer Service Officer Job in Nairobi Kenya (KShs 50K - 60K)

Customer Service Officer - Logistics
 

Industry: Transport & Logistics
 

Location: Nairobi
 

Salary: Ksh 50,000- 60,000 gross

Our client is a comprehensive logistics and transportation solutions provider. 

They seek to hire a Customer Service Officer who can take charge of the customer service department.

Duties & Responsibilities

• Handle port, customs and shipping/ air freight requirements for clients
• Handle requests for quotations, proposals and bid documents ensuring accuracy and strict timelines
• Liaise with the network/ shipping lines to obtain timely rates and documentation pertaining to the shipment etc
• Proper filing of quotes, communications in appropriate files, timely entry in our internal systems
• Keeping up the deadlines and most importantly ensure seamless communication

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Financial Institution Customer Services Manager Job in Kenya

A leading Kenyan Financial Institution is seeking to recruit highly competent and focused individuals for the following position:

Customer Services Manager
Reporting to the Chief Executive Officer, his/her duties will be to:

• Develop and implement external customer service policies and procedures applicable to the effective and efficient operation of the Organization’s various Customer Service touch points.
• Develop and implement internal customer service policies and procedures applicable to effective and efficient operations within the Organization.
• Develop and periodically review the Organization’s Service Charter by setting Customer Service performance standards that meet the service goals of the Organization.
• Lead The Call Centre team, the customer service teams and all staff in the deployment of excellent customer service to all members, potential members and internal and external stakeholders.
• In close coordination with Operations, take responsibility for the provision of excellent customer service in all the Branches in compliance with Organization’s policies and procedures.

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Cellulant Digital Content Customer Service Executive Job in Nairobi, Kenya

Vacancy: Customer Service Executive
 

Department: Digital Content
 

Location: Nairobi, Kenya
 

Starting date: Immediate
 

Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers. 

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

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Cellulant Digital Content Senior Account Manager Job in Nairobi, Kenya

Vacancy: Senior Account Manager
 

Department: Digital Content
 

Location: Nairobi, Kenya

Starting date: Immediate
 

Who are we? Cellulant* is a mobile commerce company. We operate Africa’s number one mobile commerce network and aim to connect 100 million customers to our mobile commerce ecosystem.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, more services, and more value to their end consumers. 

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
 

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Construction Company Receptionist Job in Nairobi Kenya (KES 15K)

Our client a construction company seeks to recruit a Receptionist to join their team.
 

Salary: KES 15K

Re-Advertisement
 

Duties and Responsibilities

• Operates a multiline telephone system to answer incoming telephone calls and directs callers to appropriate personnel.
• Provides callers with information about the organization.
• Welcomes visitors and informs appropriate personnel of their arrivals.
• Supports Office Supervisor with daily operations.
• Attends daily status meetings.
• Schedules all travel plans for V.P./Director of Communications and an E.V.P.
• Completes paperwork for travel expenses and reimbursements.
• Performs other clerical duties as needed, such as filing, copying and collating.
• Word-processing of letters, memos, schedules and other correspondence as needed.
• Maintains conference room schedules.

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Milk Factory Customer Care Job in Nairobi Kenya (KES 25K - 30K)

Customer Care - Milk Factory
 

Industry: Dairy / Milk Factory
 

Location: Nairobi
 

Salary: KES 25,000 - 30,000 gross

Our client is a start up milk processing factory. 

They seek to hire a customer care representative whose main role is to interact with customers and provide information on enquiries, concerns and requests about products and services

Duties & Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer enquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service enquiries
• Provide pricing and delivery information to clients

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POS Sales, ERP Sales Consultant Jobs in Kenya

POS Sales

Our client,  a leading ICT Solutions company carrying on the business of Computer Hardware, Fiscal Solutions, ERP and POS solutions and Internet Security Solutions urgently seeks to fill the above vacancy.

Job Scope: 

Point of Sales Executive will be involved in the sales and marketing for all Point of Sales hardware equipments, cards technology and mobility solutions.

Key Responsibilities:

• Deliver sales targets
• Conduct weekly sales meeting with the team
• Organize internal staff and resellers training

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M-KOPA Training Lead Job in Kenya

Vacancy: Training Lead

Who we are: M-KOPA LLC is a mobile-based technology company established in 2011 after successful trials of innovative, embedded mobile services. 

M-KOPA uses mobile payments to offer consumer financing for energy products and services, targeted at off-grid users. 

Our first product; a mobile enabled solar home lighting system is available in Kenya where it provides clean, affordable energy to consumers, made accessible through machine-to-machine technology and mobile payments.
 

What we do: Through M-KOPA, customers use mobile payments such as M-PESA to pay for a home solar lighting system on a “pay-per-use” basis, making the transition to cleaner energy much more affordable especially to low-income users
 

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SC Johnson & Son Kenya Limited Customer Marketing Lead Job Vacancy

SC Johnson & Son Kenya Limited is a subsidiary of SC Johnson & Son group of companies, a global manufacturer and marketer of high-quality brand-name products for consumers throughout the world. 

The company markets and distributes Kiwi, Baygon, Mr. Muscle, Raid, Ridsect and Glade branded products in East Africa. 

The following opportunity exists:

Customer Marketing Lead
Reporting to Customer Marketing Manager, Cluster
 

Key Accountabilities
 

New Product Development and Category specific initiatives

• Ensure Trade Bundles, New Product news are appropriately and timely executed.
• Supports local sales team in activations and presenting launch plans.

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Client Service Executive Job in Kenya

Client Service Executive

Saman Associates is currently in the process of recruiting a Client Service Executive for one of it’s clients that specializes in customized, serviced and virtual offices.

The incumbent will be responsible for the following:

• Attend to clients and visitors in a cordial and professional manner;
• Answer telephones and handle in appropriate manner/transfer to appropriate staff member;
• Schedule Internal Office Meetings and Client Meeting Room Bookings;
• Welcome and Induct new Office Tenants / Clients;
• Compile and Distribute Member Bulletins/ Periodic Newsletter by email / notice board;
• Perform clerical duties to include but not limited to: photocopying, faxing, mailing, and filing;
• Maintain a hard copy and electronic filing system;
• Manage Messenger Services for clients;

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AIC Kijabe Hosp Registered Clinical Officer, Security Guards, KSN Secretary, Maintenance Manager Jobs in Kenya

AIC Kijabe Hospital a church based hospital is seeking for competent individuals to fill the below positions. Applicants must be born again. To view further details on the hospital please visit our website.

Registered Clinical Officer – Plastic Surgery (1)                   

Duties and Responsibilities:

• In-Patient Care: In collaboration with the rest of the Plastic Surgery Team, including nursing & medical staff, to care for the health care needs of plastic, reconstructive and hand surgery patients presenting to AIC Kijabe Hospital.
• Out-Patient Care: To work closely with the staff of the Surgical Outpatient Clinic (SOPC) & Casualty to ensure quality outpatient treatment and prompt attention to patients requiring admission.
• Quality Improvement: To work with the ‘in-charges’ & staff of all wards and SOPC to continually improve the quality of care delivered to Plastic and Hand surgery patients attending AIC Kijabe Hospital.

Capacity Building:

Minimum Acceptable Qualifications:

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Re-advertisement: Service Centre Manager Job in Nairobi, Kenya

Service Centre Manager 

Job Description
Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit a service centre manager.

Key roles;

• Overall management of the respective Service Center and supervision of direct reporting staff
• Responsible for leading the Service Center team in all matters pertaining to the efficient and smooth operations of all customer service matters
• Oversee statistical data relating to performance of the Service Center in relation to RTAT, In-Home Service Rate and NPS
• Oversee and monitor ISO processes and procedures relating to Service
• Develop, monitor and administer Service Levels and adherence to same by direct reporting staff

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Receptionist Job in Nairobi, Kenya (15k)

Receptionist Job in Nairobi (15k)

Our client a construction company seeks to recruit a receptionist to join their team.

Duties and Responsibilities;

• Operates a multiline telephone system to answer incoming telephone calls and directs callers to appropriate personnel.
• Provides callers with information about the organization.
• Welcomes visitors and informs appropriate personnel of their arrivals.
• Supports Office Supervisor with daily operations.
• Attends daily status meetings.
• Schedules all travel plans for V.P./Director of Communications and an E.V.P.
• Completes paperwork for travel expenses and reimbursements.
• Performs other clerical duties as needed, such as filing, copying and collating.
• Word-processing of letters, memos, schedules and other correspondence as needed.
• Maintains conference room schedules.

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Printing and Branding Account Managers Jobs in Kenya (KES 60K - 90K)

Our Client is in the Printing and Branding Industry currently looking for Account Managers.

The Candidate ill be given accounts to manage and also bring in additional accounts,

The candidate’s key responsibilities will include:

• Generate new business opportunities and manage existing client portfolio
• To build excellent relationships with clients, in order to sell the company’s services
• Meeting and exceeding sales targets and maximizing the profitability of each project
• Maintaining relationships with existing customers through regular review visits
• Visiting potential customers to demonstrate products and gain new markets
• Contacting clients by phone/email to take briefs, approve artwork, manage projects and ensure installation/delivery of goods

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Customer Care Job in Nairobi Kenya (KShs 25K)

Our client seeks for a Customer Care Person who shall be tasked with the responsibility of creating a reliable channel of communication between the company and the customers in terms of availing any information they may request for, relaying queries to the right people in the company, professionally handling complains and building lasting relationships with customers.

Salary: Kshs.25, 000

Key duties and responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Work with customer service manager to ensure proper customer service is being delivered.
• Provide information about the company to any potential client calling with enquiry.
• Receive customer complaints and relay them to the right persons for resolution.

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Key Accounts Manager Job in Nairobi Kenya (KShs 80K - 120K)

Key Accounts Manager
 

Industry: FMCG / Key Accounts
 

Location: Nairobi
 

Salary: Ksh 80,000 - 120,000 plus commissions

Our client is a Marketing agency seeking to hire a Key Account Manager.

The main role is to service FMCG Clients and ensure products move in both General & Modern Trade.

Duties & Responsibilities

• Focusing on growing and developing existing clients, together with generating new business
• Establishes productive, professional relationships with key people in the assigned account
• Manage a field sales team for promotions, merchandising and activations in supermarkets, malls and schools
• Meeting sales targets and strategic objectives in the assigned account
• Proactively assess, clarify, and validate client needs on an ongoing basis.

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