Financial Institution Customer Services Manager Job in Kenya

A leading Kenyan Financial Institution is seeking to recruit highly competent and focused individuals for the following position:

Customer Services Manager
Reporting to the Chief Executive Officer, his/her duties will be to:

• Develop and implement external customer service policies and procedures applicable to the effective and efficient operation of the Organization’s various Customer Service touch points.
• Develop and implement internal customer service policies and procedures applicable to effective and efficient operations within the Organization.
• Develop and periodically review the Organization’s Service Charter by setting Customer Service performance standards that meet the service goals of the Organization.
• Lead The Call Centre team, the customer service teams and all staff in the deployment of excellent customer service to all members, potential members and internal and external stakeholders.
• In close coordination with Operations, take responsibility for the provision of excellent customer service in all the Branches in compliance with Organization’s policies and procedures.

READ MORE HERE >>>