FSD Kenya Mediation Services for Association of Kenya Credit Providers Alternative Dispute Resolution (ADR) Centre Call for EoI

FSD Kenya (Financial Sector Deepening)

Call for Expressions of Interest

Mediation Services for Association of Kenya Credit Providers Alternative Dispute Resolution (ADR) Centre

Financial Sector Deepening (FSD) Kenya is collaborating with the Association of Kenya Credit Providers (AKCP) to set up an Alternative Dispute Resolution Centre for the Credit Information Sharing (CIS) mechanism. 

Applications are invited from qualified persons for expression of interest in providing Mediation Services for the CIS ADR Centre.

Functions

• To receive and enquire into complaints relating to information shared by credit providers through credit reference bureaus (CRBs);
• To investigate complaints against members of the Association;
• To liaise with the disputants and the Associations’ Secretariat to organize forums for mediation;
• To promptly mediate and effectively resolve CIS disputes;
• To meet set turn-around time in mediating the disputes;
• To analyse the disputes before it and come up with trends that can be used to improve the CIS mechanism; and,
• To undertake any other functions that may be assigned by the governing council in relation to credit information sharing disputes.

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