Mary: "Dr. Grumpy's office, this is Mary."
Ms. Newpatient: "Hi, I have an appointment for tomorrow, and have a question."
Mary: "Okay?"
Ms. Newpatient: "On your website it says you use Grumpyville Billing Service."
Mary: "Correct."
Ms. Newpatient: "You need to change that. I refuse to come in unless the doctor fires them immediately. They've turned me into collections for several other doctor's offices, and I'm tired of them doing that."
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