Guy walks in, stands at counter.
Mr. Tardy: "I have an appointment today with Dr. Grumpy."
Mary: "Sir, your appointment was at 10:00, over an hour ago. We have you listed as a no-show."
Mr. Tardy: "I spoke to you this morning, and you said to be here by 10:00, and I told you I'd try."
Mary: "Yes, but you're here at 11:15. I can reschedule you for later this week..."
Mr. Tardy: "Why can't you see me today? Traffic was bad."
Mary: "I understand that, but we're booked solid, and..."
Mr. Tardy: "When I called earlier you didn't even mention that traffic would be a mess today."
Mary: "Sir, I didn't know, but I did tell you to allow extra time."
Mr. Tardy: "This is bullshit. You don't have the courtesy to warn me about traffic conditions, and now you tell me it's MY fault that I'm late. I'm going elsewhere."
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