Our client seeks for a Customer Care person who shall be tasked with the responsibility of creating a reliable channel of communication between the company and the customers in terms of availing any information they may request for, relaying queries to the right people in the company, professionally handling complains and building lasting relationships with customers.
Salary: Kshs.25, 000
Key duties and responsibilities
Key duties and responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Work with customer service manager to ensure proper customer service is being delivered.
- Provide information about the company to any potential client calling with enquiry.
- Receive customer complaints and relay them to the right persons for resolution.
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