Mary: "Dr. Grumpy's office, this is Mary."
Mr. Gregorian: "Yeah, did I have an appointment with the doctor on November 17, 2010?"
Mary: "Let me check... Yes, you did. At 2:30."
Mr. Gregorian: "Was I there?"
Mary: "No, it says you no-showed."
Mr. Gregorian: "Okay, I want to cancel that appointment."
Mary: "Excuse me?"
Mr. Gregorian: "I need to cancel the November 17, 2010 visit. I won't be able to make it."
Mary: "But..."
Mr. Gregorian: "I'll call you back if I need to be seen again."
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