Mary: "Dr. Grumpy's office, this is Mary."
Mrs. Myelin: "This is Sarah Myelin! My MS made my left arm go numb yesterday! I need to see Dr. Grumpy, and get an MRI done, today!"
Mary: "Well, it's Friday afternoon, and we don't have anything till next week, let me... Wait, you sent us a letter last month saying you were transferring care to Dr. Oligodendro down at Humungous Neurology, Inc."
Mrs. Myelin: "Yes, he's my neurologist now. I saw him yesterday for this."
Mary: "Okay, so why are you calling us?"
Mrs. Myelin: "Because Dr. Oligodendro's staff couldn't get an MRI scheduled on me until tomorrow, and I want it today!"
Mary: "But if he's your neurologist now, you'll have to work with his office, not ours, for this."
Mrs. Myelin: "Look! I'm willing to go to ANY doctor who can get me an MRI today! If you can get me in today, and get an MRI today, then I'll come back to you!"
Mary: "Ma'am, this isn't a contest."
Mrs. Myelin: "Nobody cares about patients anymore. I'll just go to ER and get them to do it."
ليست هناك تعليقات:
إرسال تعليق