Act I: Tuesday, February 5th.
Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I need to get in right away! The toes on my left foot are numb, and I went to ER! They told me I should see a neurologist."
Mary: "Okay... We can see you on Thursday, the 7th, or..."
Ms. Frantic: "THIS IS URGENT! I COULD BE DYING OR SOMETHING! I NEED TO GET IN TODAY!!!"
Mary: "Thursday is our next opening, I'm sorry."
Ms. Frantic: "That's crazy! I need help! I'm going to call another doctor!"
Click
Act II: Tuesday, February 12th
Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I called a week ago, and couldn't get in, and my left toes are still numb, and I really need to see a doctor!"
Mary: "Okay... We can see you this Friday, the 15th, or..."
Ms. Frantic: "WHY CAN'T ANYONE HELP ME? I NEED TO GET IN TODAY!!!"
Mary: "When you called last week you said you were going to find another doctor."
Ms. Frantic: "They couldn't get me in before Friday, the 15th, either, and I want to be seen today!"
Mary: "Sorry, but we can't get you in before then, either."
Ms. Frantic: "Why doesn't anyone care anymore?"
Click
Act III: Morning, Friday, February 15th.
Mary: "Dr. Grumpy's office, this is Mary."
Ms. Frantic: "I changed my mind! I want that appointment you have for today!"
Mary: "I'm sorry, it's been filled. We can see you next Wednesday, the 20th."
Ms. Frantic: "How could you do this to me? You should have held that spot in case I called back! You know I need to see a doctor!"
Mary: "I thought you said you had an appointment with another neurologist for today?"
Ms. Frantic: "I do! At 2:30!"
Mary: "So why are you calling us?"
Ms. Frantic: "I didn't like the way his receptionist treated me when I called to confirm the appointment this morning."
Mary: "Okay, that's your business, but we can't see you before next Wednesday."
Long pause
Ms. Frantic: "Never mind. I think I'll just cancel the appointment. My foot got better, anyway."
Click
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