Mary: "Dr. Grumpy's office. This is Mary."
Miss Meyer: "Hi! I'm having terrible back pain and need to get into Dr. Grumpy right away! It's an emergency. I can't even sit for more than a few minutes!"
Mary: "Well, you're in luck. Our 3:00 patient just canceled, so he can see you this afternoon."
Miss Meyer: "Oh, I can't do that. I have tickets for the premier of 'Breaking Dawn.' "
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