Guy walks in, stands up front.
Mary: "Hi, can I help you?"
Mr. Papers: "I have an appointment with Dr. Grumpy."
Mary: "Oh, yes. I mailed you our new-patient registration forms last week."
Mr. Papers: "I have them right here." (hands papers across counter)
Mary: "Thank you... Um, sir, these are completely blank."
Mr. Papers: "Was I supposed to fill them out?"
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