Mary: "Dr. Grumpy's office, this is Mary."
Ms. Walley: "Hi, I need to make an appointment to see Dr. Grumpy."
Mary: "Okay, our next available new patient visit is in 2 weeks..."
Ms. Walley: "What about next week?"
Mary: "He's out of town next week."
Ms. Walley: "Out of town? What do you mean?"
Mary: "He's going on vacation."
Ms. Walley: "But he's in the area, right?"
Mary: "No, he and his family are flying to California. Anyway, we have an opening on..."
Ms. Walley : "Wait a minute! That's a long way. What if I were to have an emergency, and need to come in urgently when he's on vacation? Would he fly back to see me?"
Mary: "No, he has other doctors who cover for him, and there's the ER, and..."
Ms. Walley : "So your doctor just feels like he can abandon patients and leave town? That's ridiculous. Never mind. I'll find another doctor, one who believes in caring for people."
(click)
ليست هناك تعليقات:
إرسال تعليق