Obviously, I can only tell the story from the office side of patient interactions. But weirdness goes both ways, as my reader Webhill recently wrote me:
I was at home last week, when my phone rang.
Webhill: "Hello?"
Miss Hyper: "Hi! I'm calling from Dr. Nutstaff's office to remind you of your appointment tomorrow."
Webhill: "Huh? I don't have an appointment with Dr. Nutstaff tomorrow. It's on Thursday.".
Miss Hyper: "Oh, yeah. Whenever it is. I'm calling about it."
Webhill: "Okay, what about it?"
Miss Hyper: "I'm calling to remind you about it."
Me: "Okay... Anything else?"
Miss Hyper: "Nope! See you tomorrow!"
Webhill: "I don't have an appointment tomorrow!"
Miss Hyper: "I was just saying that. You know what I mean. When did you say you're appointment is?"
Webhill: "Thursday at 11:30."
Miss Hyper: "Yes, whenever it is. I just wanted to call and remind you."
Webhill: "Thank you for reminding me."
Miss Hyper: "You're welcome. Have a nice day."
ليست هناك تعليقات:
إرسال تعليق