Hotel Reservations Agent Job in Kenya

Our client is a hotel currently seeking to recruit a Reservations Agent.

The purpose of this position is to interact with our guests and ensure they have a great  experience when stay at the hotel 

This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the Hotel.

General Responsibilities

• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Explain hotel products, service and other information about the hotel as requested.
• Sell, process and enter and confirm room reservations using selling techniques and strategies.
• Maintain knowledge of current hotel events, activities, hours of operation as well as  dining options currently available.
• Greet guests warmly and perform registration procedures.

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