Wednesday, July 17
Mary: "Dr. Grumpy's office, this is Mary."
Miss Luthor: "Hi, I'm so sorry, I have an appointment in 1 hour, and I have to cancel it. I'm really sick today."
Mary: "I'm sorry. Would you like to reschedule?"
Miss Luthor: "Yes. Can I come in next Wednesday, at the same time?"
Mary: "Okay... Wednesday, July 24... Looks good! We'll see you then, and I hope you feel better."
Miss Luthor: "Thank you!"
Wednesday, July 24
Mary: "Dr. Grumpy's office, this is Mary."
Miss Luthor: "Hi, I'm so sorry, I have an appointment in 30 minutes and I have to cancel it. I can't get a ride today."
Mary: "Okay..."
Miss Luthor: "I'd like to reschedule to..."
Mary: "I'm sorry, but our office policy is that we don't allow 2 last-minute cancellations."
Miss Luthor: "But I really need to see the doctor! I've heard such good things about him!"
Mary: "I'm sorry, but that's our policy."
Miss Luthor: "Can't you make an exception? I told you! I'm really sick today!"
Mary: "I thought you couldn't get a ride today? You said you were sick last week."
Miss Luthor: "Okay, yes, you're right, I can't get a ride today. And I'm sick too! It's both!"
Mary: "Have a nice day." (hangs up)
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