Mary: "Dr. Grumpy's office, this is Mary."
Mr. Newpatient: "Yeah, my hand surgeon wants me to schedule an EMG with Dr. Grumpy."
Mary: "I can help you with that. Are you on any blood thinners?"
Mr. Newpatient: "I don't know. Am I?"
Mary: "Sir, you've never been here, so we have no information about you."
Mr. Newpatient: "Well, can you guys look at my medicines and tell me if any are blood thinners?"
Mary: "Sure, I can have the doctor review them... What are you taking?"
Mr. Newpatient: "I have no idea. Can you call my pharmacy for the list?"
Mary: "Um... What pharmacy do you go to?"
Mr. Newpatient: "I don't know. My wife always deals with that stuff."
Mary: "Is she there?"
Mr. Newpatient: "No. Can you call back later?"
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