Mary: "Dr. Grumpy's office, this is Mary."
Mrs. High-Maintenance: "Yes, I need to make a follow-up appointment with Dr. Grumpy."
Mary: "Okay, we can see you tomorrow, at 1:15 or 3:30."
Mrs. High-Maintenance: "No, that won't work. I can only do 10:30 in the morning."
Mary: "All right... What about Friday at 10:30?"
Mrs. High-Maintenance: "Oh sorry, it has to be a Thursday. I work at our downtown office near you every other week, so I guess that would mean a 10:30 only on Thursdays that fall on odd-numbered dates."
Mary: "Hang on... Well, the next time we can see you then would be, um, Thursday, April 5."
Mrs. High-Maintenance: "I need to be seen sooner than that! Can't you just re-schedule someone else?"
Mary: "No, we can't do that. It's not fair to other patients."
Mrs. High-Maintenance: "Well, you could be more flexible."
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