Annie: "Dr. Grumpy's office, this is Annie."
Mrs. Image: "Hi, I need to set up my MRI."
Annie: "Hmmm... You're not on my list. When was the MRI ordered?"
Mrs. Image: "Last week."
Annie: "That's weird. I can't find you in our computer. Did Dr. Grumpy see you at the hospital?"
Mrs. Image: "I've never seen Dr. Grumpy."
Annie: "Um... I can't set up an MRI when you're not our patient. You'll have to call the doctor who ordered it."
Mrs. Image: "But his staff is busy taking care of patients."
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