Mary: "Dr. Grumpy's office, can I help you?"
Mrs. Wreck: "Hi, I need to make an appointment with Dr. Grumpy. Some moron rear-ended me in a car wreck, and I've been having headaches, and my lawyer told me that I need to be evaluated by a neurologist for my case."
Mary: "I'm sorry, but Dr. Grumpy doesn't take medical-legal cases."
Mrs. Wreck: "But there isn't a case here?"
Mary: "You just mentioned a car accident, and that a lawyer had referred you."
Mrs. Wreck: "Oh, I'm sorry, I meant, um, someone else. I, uh, bumped my head in the shower, and my, um, other doctor told me to see you."
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