This morning I was on my usual hospital rounds, working at the nurses station. I absently noticed a patient pushing his IV pole around the hallways, writing on a notepad every now and then.
I dictated a note, moved to the next chart, reviewed some labs, scribbled a bit. The typical patient care stuff went on around me.
Suddenly, all was interrupted by someone loudly clearing his throat. "AHEM!"
We all looked up. Mr. Notepad was standing at the front counter.
Mr. Notepad: "I would like to speak to the nurse in charge."
Nurse Commander: "I'm the charge nurse today. What can I do for you?"
Mr. Notepad: "The decorative pictures in my room are not acceptable. I don't like them."
Nurse Commander: "I'm sorry."
Mr. Notepad: "I have prepared a list." (hands over a piece of paper) "I've written down the names and locations of pictures you have in the hallway that I prefer. I want to have them switched out with the ones in my room."
Long silence.
Nurse Commander: "Sir, this isn't a hotel or art museum" (hands paper back to him). If you're unhappy with the pictures, I suggest you make a donation to the hospital foundation, and send the list to them."
Mr. Notepad stomped back to his room. I went over to Nurse Commander and told her she was awesome.
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